How to Stop Auto-Renewal on MTN: A Comprehensive Guide

How to Stop Auto-Renewal on MTN

Have you ever found yourself stuck in a loop of unwanted service renewals? MTN subscribers often face the inconvenience of auto-renewed subscriptions that drain their finances without their consent. In this guide, we will walk you through the process of stopping auto-renewal on MTN, ensuring you have the power to manage your subscriptions and save money. From understanding the auto-renewal process to taking actionable steps, we’ve got you covered.


Auto-renewal services can be both a convenience and a headache. While they ensure uninterrupted services, they can also lead to unexpected charges. This guide aims to empower MTN users by showing them how to take control of their subscriptions and prevent unwanted renewals. Read on to discover the simple yet effective steps to stop auto-renewal on MTN.

How to Stop Auto-Renewal on MTN

Understanding Auto-Renewal

Before we dive into the steps, let’s briefly understand what auto-renewal entails. Auto-renewal is a feature that automatically extends your subscription plan for a service or product. While this can be useful, it might result in unwanted charges if not managed properly.

Step 1: Access Your MTN Account

To begin the process of stopping auto-renewal, you need to access your MTN account. Follow these steps:

  1. Log in to the MTN self-service portal using your credentials.
  2. Navigate to the “Subscription” or “Services” section.

Step 2: Locate Your Active Subscriptions

Once you’re in the appropriate section, you’ll find a list of your active subscriptions. Look for the service you want to stop auto-renewal for.

Step 3: Turn Off Auto-Renewal

For each active subscription, you should see an option to manage or modify the settings. Locate the auto-renewal option and turn it off.

Step 4: Confirm Your Choice

After turning off auto-renewal, the system may prompt you to confirm your decision. This is a security measure to prevent accidental changes.

Step 5: Save Changes

Don’t forget to save your changes before leaving the page. This ensures that your preference to stop auto-renewal is recorded.

FAQs (Frequently Asked Questions)

How can I be sure that auto-renewal is turned off?

Once you follow the steps to turn off auto-renewal, you should receive a confirmation message. Additionally, you can log in to your account again later to verify the changes.

Can I still use the service after turning off auto-renewal?

Yes, you can continue using the service until the current subscription period ends. Turning off auto-renewal only prevents the subscription from being extended automatically.

Will I get a refund for the unused portion of my subscription?

No, turning off auto-renewal doesn’t typically result in a refund for the unused portion of your subscription. You can enjoy the service until the end of the subscription period.

Is it possible to turn off auto-renewal for all my subscriptions at once?

Yes, some self-service portals allow you to manage all your subscriptions collectively. Look for an option like “Manage All Subscriptions” or similar.

What if I change my mind and want to re-enable auto-renewal?

You can revisit the subscription settings at any time and turn on auto-renewal if needed. The process is similar to turning it off.

Will stopping auto-renewal affect my service quality?

No, stopping auto-renewal won’t impact the quality of service you receive. It only changes the way your subscription is extended.


Managing your subscriptions should always be within your control. By following the steps outlined in this guide, you can easily stop auto-renewal on MTN and avoid unexpected charges. Remember, taking a few minutes to disable auto-renewal can save you money and unnecessary hassle in the long run.

Now that you’re equipped with the knowledge to take control of your subscriptions, you can confidently navigate the world of auto-renewal services without worrying about unwanted charges.

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